Visitor
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1 Message
Unable to finish setting up service
I want to set up internet at the new apartment I am moving into and the website has been am absolute chore to manage.
I have tried to create a plan three separate times now and now I am worried I might have 3 separate services for the same address with 3 identical email accounts because the website has crashed everytime I've tried to confirm getting service at different places. I know they're separate accounts too because now it asks me to merge my phone number.
So far I am able to log in using my xfinity ID but I am unable to access any pages. They either buffer forever, dont load, or give me an error. When I try to use the support tools avaliable to me, they want information about an existing account that I can't see or the chatbot just keeps looping asking me to sign in.
XfinityKei
Official Employee
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2.7K Messages
2 hours ago
@Amagg1998 You’re in the right place for help! Our team can help you sign up and ensure you do not have multiple accounts. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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