Visitor
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3 Messages
Unable to contact xFinity over closed account, either get hung up on or redirect back to active account
I closed my previous xFinity account and signed up for NOW Internet, then received a $100 bill notice for my closed account I no longer have access to, presumably an early termination fee sent in error (there's no early termination clause attached to my old account.)
When I try to call xFinity and contact billing it only provides billing info for my current NOW account, not the closed one. When I try to get the system to direct me to a live agent it hangs up on me. If I try xFinity Assistant online it only references my active NOW account, not the closed one.
How do I contact xFinity to address this bill from a closed account to ensure it gets canceled and I don't get pestered for the rest of my life from xFinity/collection agencies?
XfinityJamesC
Official Employee
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2.1K Messages
3 months ago
Greetings, @user_9du72h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your old account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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