2 Messages
Unable to contact customer service re: billing issue
Yesterday I received an email saying my payment was overdue. But I sent payment back on 12/2. Xfinity Live Chat is useless - they take forever to communicate, and they seem more intertested in pointless chit-chat ("How are you doing today?", or " I'll make my best effort to resolve your issue today.") Calling on the phone is just as bad. You have to explain your issue and hope the AI understands, and navigate through all sorts of menus. Only for the call to be ended after several minutes. I tried three times, and that's what happened each time. Anyone have a suggestion?
XfinityRichard
Official Employee
•
2.7K Messages
5 hours ago
Hi there, @user_6d8s6u ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand how concerning this is, I'll be more than happy to look further into your payment concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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