Visitor
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1 Message
Unable to Contact Customer Service by Phone - Stuck in Phone Menu
While trying to set up a move for my internet service, I was told by the web form that I needed to call 1-844-244-8163 to complete the process. I've now tried calling the number several times and I can't get past the phone menu; it just keeps looping the same prompt over and over.
When I call, I hear an automated voice that gives the typical "thanks for calling" spiel, then tells me to press 1 if I'm an existing customer, 2 if I'm a new customer, etc. After pressing 1, I'm met with the same voice repeating the same message: "thanks for calling", yada yada, "if you're an existing customer please press 1", and so on. This repeats a couple more times before it just starts making a beeping sound like the line disconnected.
I've tried selecting other menu options but it doesn't seem to affect anything.
This doesn't really feel like an appropriate question to bring to a forum like this, but since I can't find a customer service email address anywhere and calling obviously isn't working, I'm posting here as a last resort.
CCMichelle
Problem Solver
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788 Messages
2 years ago
Thanks for taking the time to reach out to us regarding setting up your move for your services. I am happy to assist you in setting up a move to your new location. Can you please reach out to us through direct message with your first and last name, name on the account if different and service address?
To send a "Direct Message" to Xfinity Support:
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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