1 Message
Unable to connect with an agent.
I try to manage my account/switch my plan and get told that the was an issue that requires more support, so I need to call. I tried to ask about a certain charge but get told I have to speak to a live agent to do so. However, every time i try to use the xfinity chat, I get told that no agents are available and to call the number provided. I call the number provided and ask to speak to an agent, but get redirected to the chat. I go to xfinity.com/schedule-callback and it says it’s unavailable and i should use the virtual chat. I tried to add a tag to this post and it said error and refreshed the entire page. What am I supposed to do?
XfinityDena
Official Employee
•
3.2K Messages
11 months ago
@berryaj I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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