Unable to connect to Internet

user_u5nsnc, Hi! Thanks for taking the time out of your day to reach out. I certainly understand the importance of having the services working correctly as I have been in your shoes before. You've come to the right place. We are a team of expert specialists who are happy to assist with this over social media. When needing more time to pay for services, we recommend setting up a payment arrangement online with our XFINITY Assistant for the most seamless experience. Here is a great link as a convenient short cut to more details on setting up that payment arrangement to get services restored here. 

 

Here are also the steps below. Please let me know if this helps.

 

1. If you need more time to pay your bill and you’re eligible for our flexible payment options, you’ll see a card on the Overview page of My Account that recommends chatting with us. To set up a payment arrangement with Xfinity Assistant, click Chat for options.

2. Select Billing and payments.

3. Click Set up a payment arrangement.

4. You can choose when to add your payment method. If your service is already suspended or if the date you’re able to pay falls on or after the date your service will be suspended, you’ll need to add a payment method and schedule a payment in My Account.

5. If you select Add a payment method later, you’ll continue setting up a payment arrangement through Xfinity Assistant by choosing a date.

6. You’ll see a confirmation with a reminder to add a payment method by your payment arrangement date.