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Unable to connect to a live chat agent
When I select "Connect with a chat agent", it keeps saying "Got it. I'll put you in touch with a live agent now", but no live agent has contacted me for over an hour while I wait.
I've been trying to contact a live agent for a week now, but nothing has been resolved until now.
XfinityBrianH
Official Employee
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1.3K Messages
2 years ago
Thanks for reaching out to us here today, I would be happy to help with any questions or concerns you have today. Can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityBrianH
Official Employee
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1.3K Messages
2 years ago
I would be happy to assist you with any issue you have today, what were you reaching out to the live chat for?
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