4 Messages
Unable to claim wifi boost pods
I recently received an email that said I qualified to redeem a free Wifi boost pod for my home, but when I went to redeem it through the link in the email, It says " Sorry you are not eligible for this offer". Anyone else have this issue and how did you resolve it?
CC_Tony
Retired Employee
•
1.4K Messages
1 year ago
@3rianh We will have to look at this one behind the scenes to see what happened. Please, send a DM to Xfinity Support with your full name and address. See you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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