Unable to claim a reward

Hi there, @user_4lzm76! I'm sorry to see you're running into that message while trying to claim your $10 GameStop eGift card. That error usually occurs for a few reasons:

- Account Eligibility: Only Primary users or Member-designated roles on an active Xfinity Rewards account in good standing can claim rewards.

- Supply Limits: Certain digital gift cards have limited quantities and may be fully claimed for the current offer period.

- App/Browser Cache: Occasionally, temporary session glitches display this error in error.

Quick troubleshooting steps to try:

1. Log out of the Xfinity app, force-close it, and log back in.

2. Try accessing Xfinity Rewards (now called Xfinity Membership) directly through a web browser in Incognito/Private mode at xfinity.com/membership.

3. Verify you are logged in using the Primary account username/email.

If you're still seeing this message after trying those steps, send us a direct message with your full name and service address so that we can take a closer look at your account eligibility! Thanks for reaching out :)

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.