Visitor
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1 Message
Unable to chat with an agent during an outage
Why isn't there an agent available during an outage. The chat and when calling customer service doesn't allow the option to speak with an agent.
Visitor
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1 Message
Why isn't there an agent available during an outage. The chat and when calling customer service doesn't allow the option to speak with an agent.
XfinityRichard
Official Employee
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2.5K Messages
11 hours ago
Good Morning, @user_m13ifb Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to reach an agent. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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