Unable to chat with agent

Always getting this error:

I’m sorry, we’re experiencing longer than usual wait times. There aren’t any chat agents available right now, but you can call 1-800-XFINITY (1-888-936-4968 for Xfinity Mobile) or try chatting again later.

Responses

U

user_6m47o7

2 Messages

2 months ago

And when I try to view my plan, I get this message:

Looks like you already have an order in the works.

Thanks for choosing Xfinity! You can ask Xfinity Assistant for help with your order. Or visit your account to change your professional installation appointment.

0

U

user_9mviv0

5 Messages

27 days ago

Very poor customer service. 2 TVs with scrambled pictures and sound for 11 days . It’s been refreshed 9 times . I want to talk to a human if not I’ll call dish

4

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U

user_9mviv0

5 Messages

I will not pay for bad reception and poor customer service

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Reply

27 days ago

0

U

user_9mviv0

5 Messages

Tomorrow will be 12 days with this problem credit my account for this month or add the Smithsonian channel for free

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Reply

27 days ago

0

U

user_9mviv0

5 Messages

Call me

[Edited: "Personal Information"]

(edited)

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27 days ago

0

XfinityJosephA

Official Employee

•

1.4K Messages

user_9mviv0 you can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

0

Customer Service

user_6m47o7

Unable to chat with agent

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user_6m47o7

Looks like you already have an order in the works.

user_9mviv0

user_9mviv0

user_9mviv0

user_9mviv0

XfinityJosephA

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