unable to change update my payment method

user_lrfgfo Thank you so much for stopping in for help with your verification information. We do recommend having 2 methods of verification on file for issues like this. If you added an email address to your account, you should be able to use that to update your contact information by receiving a one-time use code. We would be happy to see if there are any other options to help get that updated for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.