chrome247's profile

Tue, Jan 5, 2021 5:00 AM

Unable to change plan/look at deals

I am looking to change plans/look at deals as my promotion is up. When I click on the "Change Plan" link in the XFINITY App or on the XFINITY website it loads a "We're Sorry" site ( can anyone send me a patch or figure out why I am getting this error? Thank you.



Official Employee


2.7K Messages

5 m ago

Hello, @chrome247. Welcome to the Xfinity Forums!

I'm sorry to hear you are having trouble managing your plan online. Sometimes the site will re-direct customers to representative support so we can make sure changes to your services are done correctly. We would be more than happy to go over the available promotions in your area with you and see if there is anything more appealing we can get you switched over to. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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