Unable to change plan online

Hi @user_j43n53 we can certainly help with this! Sometimes a plan will no longer be offered or the type of bundle is no longer available and you may see this message. 

So, let's take a look at what is going on and help with changing your plan. 

Please send a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_j43n53, I'm so glad we got to work together and work on all of your account changes. Have a great rest of your week 🙌!