Visitor
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1 Message
Unable to change move-in date
Hi folks, I'm struggling to try and change my move-in date. I'm moving from Canada, and signed up online for a new internet account to start on a certain date. But, I've changed my move-in to be slightly earlier and will need to change the start date for Xfinity internet.
I've looked through old forum posts and can't seem to find up-to-date instructions. Please help!
XfinityThomasB
Official Employee
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2K Messages
2 years ago
Hello @user_687e9. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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