Visitor
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1 Message
Unable to change address
I just moved from MA to CA and had ~1 month in between my leases. I just tried to change my address on the Xfinity website however, when I select the Look up your new address option I get sent to an error page with a blue question marking stating "Looks like you can't make changes to this plan. Please contact the account owner to continue."
I am the account owner so I don't know why it's redirected me to myself. Also I'm not sure why I can't update my address.
P.S.
If you write a forum post without an account and get asked to create a new account the site just deletes your work and never posts it
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_8b63e5 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused you. If you are trying to transfer your services from MA to CA then a wonderful agent would need to assist in the transfer. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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