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user_37b333
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5 Messages

Wednesday, August 23rd, 2023 2:11 AM

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Unable to change account settings

anytime I go into my account and into settings this comes up. My school email is shutting down so I need to change what email is associated with my account, but I am unable to do so.

Question

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Updated 

2 years ago

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XfinityAlfonso

Official Employee

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1.6K Messages

2 years ago

Good Evening @user_37b333, thanks so much for taking the time to reach us here via Xfinity Forums and letting us know about these website issues. What browser are you using? Have you attempted alternate browsers, clearing cache/cookies, or using incognito mode with the same results? 

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user_37b333

Visitor

 • 

5 Messages

@XfinityAlfonso​ I have tried on firefox and microsoft edge. on edge it gives the error "A rendering error occurred: Cannot read properties of undefined (reading 'trim').". I have tried clearing the cache, deleting cookies, and using incognito mode and no change occurred.

2 years ago

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Thank you for confirming.  We're not seeing any indications of en masse issues with the website, so we'll be happy to take a closer look at this for you. Please connect with us 1-1, so we can get started. 

 

 

(Full credit to @BruceW for this excellent explanation!)

 

 

 

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

 

 

• Click "Sign In" if necessary

 

 

• Click the "Peer to peer chat" icon or https://comca.st/3wjbsKk

 

 

• Click the "New message" (pencil and paper) icon

 

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 

• - An "Xfinity Support" graphic replaces the "To:" line

 

 

• Type your message in the text area near the bottom of the window

 

 

• Press Enter to send it

 

 

See https://comca.st/2Uwyujs for an example

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2 years ago

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