Unable to cancel

I too am unable to cancel internet service. Xfinity doesn’t employ humans. I will retain a lawyer this week if my service isn’t cancelled.

And I’ve read these forums about direct messaging. There is no direct message icon in the upper right of this screen.

Horrible customer service.

Responses

XfinityAlfonso

Official Employee

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1.6K Messages

1 year ago

user_vd4v1w We're sorry to hear you've had frustrations in closing your account. We are here for you though and would love to assist. There are several ways you can reach us:

1-800-XFINITY(934-6489)

On Facebook and X(Formerly Twitter) @XfinitySupport

Forums Direct Messaging( you do need to be signed in to do this)

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon or https://comca.st/3wjbsKk

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/2Uwyujs for an example.

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U

user_7vplpv

1 Message

1 year ago

I'm also unable to use any support phone numbers or live chat services to cancel. They are doing this intentionally. its 2024, this is pathetic.

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Hi there and welcome to Comcast @user_7vplpv. Customers can always reach our main number at 18009346489 to cancel services. We are also trained to cancel services here on our Xfinity Community Forums page. If you are wanting to cancle your services I am here to help you out.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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Customer Service

user_vd4v1w

Unable to cancel

XfinityAlfonso

user_7vplpv

XfinityRoberto

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