1 Message
Unable to Cancel Xfinity Internet Service
Similar to many other posts, its been impossible to get support on internet service cancellation. I have moved to a new place, and still using xfinity just on my Wife's account. This is really disappointing to see that as a long time customers, its difficult to get support.
Can support please help cancel internet on this account.
EG
Expert
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110.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.3K Messages
1 year ago
@user_8gdta9 I would be happy to assist you with your account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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