2 Messages
Unable to cancel pending order
I had gone into my Xfinity account reviewing plan options. I did not move forward with those so they are still sitting in "my cart" because you cannot go back and remove your potential changes so it appears I have a pending order but I do not. Now, I want to go in and make a change but when I move through the process, I get to the end and the Review Order page does not have a summary like it notes. There is a Previous and Submit Order button. I go back and try to get the page to refresh and show the review of my changes before submitting the order but I get stuck in the same cycle. I did a chat and they could not make any changes and said I have to wait for the order to process but that has not happened. I can't do this on the web, via the app, or via chat. It is almost like a gotcha because you cannot unpack your cart. So frustrating.
XfinityDena
Official Employee
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3.2K Messages
9 days ago
@user_5rtrjk I would be happy to take a look at the account with you and the pending order.
Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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109.9K Messages
9 days ago
Concern moved here to the Customer Service help section.
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