6 Messages
Unable to cancel Peacock Premium on website
I have tried for weeks and with multiple browsers to cancel Peacock Premium on the website. When I finish and confirm, I get this message: “Sorry about that! We had a problem with our site. Try again.” I have tried a dozen times! Called customer support and never got a human being. When I say what I want, they refer me to the site (that doesn’t work). Tried Xfinity Assistant who gave me multiple choices. I chose add or remove channel and got this message: “400 Bad Request.” Help!
XfinityMichaelC
Official Employee
•
4K Messages
3 months ago
Hey, user_bumu8p! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with trying to cancel your Peacock Premium. Have you tried to cancel this through the cable box? For steps on how to do that, have a look at the following article: Manage your Peacock subscription on Xfinity
Please let us know if this was able to work for you or if you still have issues.
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