Unable to cancel NOW WiFi Pass, need auto-renewal stopped

I'm trying to cancel a 30-day NOW WiFi Pass subscription and have not been able to do it through any channel. 

• Transaction ID: 49695966WUNSE2C9
• Purchased: October 4, 2026, $10, auto-renews every 30 days
• Next renewal: November 3, 2026, 8:17 am CST

What I've tried:

• The WiFi Pass portal won't let me sign in with the email and phone number on the pass.
• The unsubscribe link in my confirmation email returns "401 Unauthorized."
• Xfinity chat did not work.
• On November 2, 2026, I spoke with six phone representatives. Each asked for an account number. This pass is not linked to an Xfinity account, so I don't have one, and none of them could look it up by transaction ID.

Please cancel this subscription and turn off auto-renewal, and confirm here or by private message. I have notified my card issuer, and I'm disputing any charge made after today.