1 Message
unable to cancel my services
Like many others I have gone thru the phone tree and requested a call back 3 times and nobody call me back, I am canceling my services and should not have to drive an hour to my nearest store nor should I have to send a letter......this is obviously done on purpose and I will not give up.
EG
Expert
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106.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.1K Messages
6 days ago
Thank you for reaching out to us here @user_JC1214. Though we would hate to lose you as a customer, we can take care os any account change requests from here. Could you send us a direct message with the full name ans complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMartyR
Official Employee
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1.3K Messages
5 days ago
Thanks again for reaching out, user_JC1214. I'm glad we could help you with your cancelation request. Happy Fall! 😀
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