1 Message
Unable to cancel my connection
I have tried calling Xfinity and have been put on hold waiting for hours togather while chat support always says there isnt a chat agent available. I have been trying to cancel my connection since last 5 days with no support to do so...
XfinityDena
Official Employee
•
2.4K Messages
14 days ago
@user_4c6pyl I can assist you with your account.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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