Visitor
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3 Messages
Unable to Cancel Cell Phone Lines - Message "It looks like your Xfinity account is no longer active. I can help you activate new service"
I am unable to terminate my Xfinity Mobile lines. I am still being billed for 2 lines, they are still active, but when I attempt to contact to cancel, I get the message "It looks like your Xfinity account is no longer active. I can help you activate new service"
XfinityRichard
Official Employee
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3.3K Messages
16 hours ago
Hi there, @user_tb04op Thanks for reaching out to us on the Forums! We know how frustrating it is to have 2 Xfinity Mobile lines that you cannot cancel. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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user_tb04op
Visitor
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3 Messages
15 hours ago
I tried the DM, and they were unable to cancel the service or share a direct number with me on who to call to cancel the service. Are you able to post any other suggestion here on how to cancel the lines?
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