Visitor
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1 Message
Unable to cancel by chat: verbal authorization required
I hereby authorize Comcast/Xfinity to cancel all services associated with this account effective as of today March 21, 2026. This email serves as my explicit authorization to terminate service. I will not be responsible for any charges incurred after that date, except for any valid, prorated amounts incurred prior to the effective cancellation date.
Please:
1. Confirm in writing the effective date of cancellation.
2. Provide a final itemized bill, including any early termination fees or equipment charges, if applicable.
3. Confirm the procedure and deadline for returning any leased equipment.
I am requesting that you process this cancellation without requiring additional verbal authorization, as this email constitutes clear written consent from the account holder. If you contend that additional steps are required, please respond in writing specifying the legal or contractual basis for those requirements and the exact steps I must take.
Please send written confirmation of cancellation to the email address associated with my account.
EG
Expert
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116.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.1K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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