1 Message
Unable to cancel account - callback broken
I'm unable to cancel my account despite repeated attempts to do so.
There aren't any chat agents to chat with and when I use the scheduler (from multiple computers and my phone) it fails with "We're having some trouble scheduling your callback". What can I do?
XfinityRaf
Official Employee
•
1K Messages
1 year ago
Good afternoon @user_mkzshu. We're sorry to hear that you have been unable to cancel your account via chat or through a callback. If you send our team a direct message with your full name and full address, we can assist with your request.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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