Visitor
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1 Message
Unable to call in unrecoverable equipment
Hello,
I am no longer in possession of a piece of equipment, and will not be able to recover it to return it. Complete Recovery Corp has been contacting me about this, but whenever I try to contact them back to get things settled they do not respond. I have the item's serial number, associated account number, and reference number all noted, and am willing to deal with whatever charge has been incurred due to the loss of equipment.
How would I go about contacting someone real to help close this?
XfinityChristy
Official Employee
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2.5K Messages
1 day ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityThomasD
Official Employee
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1.6K Messages
21 hours ago
Thanks again for working with our team. I'm glad that we could help clear up the account for you. Even though the account was closed, you were still able to sign in to make a final payment and clear the balance collection. Feel free to create a new post if you need anything in the future.
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