Visitor
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3 Messages
Unable to call from overseas: Active mobile line billing issue
Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an official employee to help me drop this line and resolve the billing error. Could an official representative please reply here and invite me to a private Direct Message so I can safely share my account numbers and details?
Thank you.
EG
Expert
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119.9K Messages
6 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
XfinityMatthew
Official Employee
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2K Messages
6 hours ago
Hello @user_orlk0t Thanks for reaching out to us here on Xfinity Forums. We cannot directly get this taken care of for you. But we can escalate to our Corporate Mobile team to help cancel the line and help with any billing disputes due to it remaining active. Please send us a direct message with your full name and the service address the mobile was attached to.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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