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chadfw
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Sunday, August 13th, 2023

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Unable to add unlimited data

Hello,

I recently upgraded my Xfinity internet service and the unlimited data add-on was removed from my account for some reason. When I try to re-add unlimited data to my account I get a "temporarily not available" message. Can someone help me?

Best Regards,

{Edited: Personal Information}

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Updated 

2 years ago

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XfinityThomasD

Official Employee

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1.4K Messages

2 years ago

@chadfw Thanks for creating a post on our Community Forums! We'd be happy to assist with getting the unlimited data plan added to the account. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window

Press Enter to send it.

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