Visitor
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2 Messages
Unable to add unlimited data
Unable to add the $30/mo Unlimited Data option
When I click on the link (https://www.xfinity.com/buy/plan/checkout/XFINUDAT) to add unlimited data to my plan I get the following error:
Temporarily unavailable
The product you’re interested in isn’t available for purchase at this time.
Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.
How do I go about getting it added? I am not interested in adding the Xfi complete as I prefer to own my own modem/gateway.
Accepted Solution
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
CCMarcella
Official Employee
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely help you by adding in the unlimited data feature. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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Accepted Solution
sennafan
Visitor
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2 Messages
2 years ago
Thank you, Marcella. I was able to reach someone via the chatbot service. I ran into a few dead ends when trying to bypass the canned response of the chatbot, till I typed “real person” (LOL) prior to getting connected to a real representative who was helpful and helped me add the service.
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CCMarcella
Official Employee
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352 Messages
2 years ago
Awesome! That is so great to hear! Now you can stream, game, shop, and surf your heart away without any worry going forward. Please reach out to us in the future if you have any further questions or concerns, and we can address them here together.
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