Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_k934d8 Thanks for creating a post on our Community Forums. Sorry to hear that the website was giving you some trouble when trying to add the unlimited data plan to your account. No worries though, my team can help you with that as well. Would you please send our team a direct message with your full name and full address to get started?

To send a Direct Message:

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

Sounds good. Feel free to create another post in the future if you ever have questions, concerns, or troubleshooting help!

Closed.