Regular Visitor
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5 Messages
Unable to add unlimited data to plan
First I tried to update my plan to add unlimited data via the account management options and received a error code. Next I tried the xfinity chat and was told I can only add unlimited data if I use the xfinity hardware but I would like to keep my personal hardware. Can I please receive some help, I am getting annoyed at the monthly texts and emails about using up my allowable data.
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @Pbittner thank you for taking the time out of your day to create a post, you have contacted the right place for assistance in regard to unlimited data. This isn't the experience we want you to have when trying to upgrade, and I would be able to assist with adding unlimited data.
You do not need to lease a Xfinity Modem to get unlimited data, we offer unlimited data with our xFi Complete service which also includes the modem lease, and advanced security for $25 per month. For customers who provide their own modem, unlimited data is $30 per month. - https://www.xfinity.com/learn/internet-service/
Some areas don't have a data threshold so if you live in any of these areas you wouldn't need unlimited data. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.
When you have time please send a direct message to continue:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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