Unable to add Unlimited data to my internet plan

I have attempted to add the unlimited data to my account many times over the past few weeks and I always get the unavailable response. I know it is available with my own (not comcast) equipment but the automated system will not allow me to add it. Any assistance would be greatly appreciated.

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Responses

Vonson

Regular Visitor

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2 Messages

4 years ago

Exact message reads:

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

0

Again

Expert

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31.9K Messages

4 years ago

@Vonson

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityJosephA

Official Employee

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1.8K Messages

4 years ago

Hello, @Vonson, this has been harder than it should be for you. I sincerely apologize. We can add unlimited data with an owned modem. At your convenience, send us a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3p3zjdt

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Customer Service

Vonson

Unable to add Unlimited data to my internet plan

Vonson

Again

XfinityJosephA

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