Skip to main content

    Support

    Offers

planquestion's profile
planquestion
1st Topic
1st Like

Regular Visitor

 • 

1 Message

Tuesday, January 12th, 2021 7:00 AM

Closed

Unable to add unlimited data option

I'm using my own modem and router and want to add unlimited data. I keep getting an error saying it's "Temporarily unavailable" (https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000). 

Question

 • 

Updated 

4 years ago

293

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Again

Expert

 • 

31.9K Messages

4 years ago

@planquestion 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

0

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

4 years ago

Hi there, planquestion. Good evening! We appreciate you posting here for support and we apologize for the inconvenience. As a workaround for now, we would be happy to assist you with adding unlimited data to your account right here. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there. Thanks! 🙂

0

0

forum icon

New to the Community?

Start Here