planquestion's profile

Regular Visitor

 • 

1 Message

Tue, Jan 12, 2021 7:00 AM

Unable to add unlimited data option

I'm using my own modem and router and want to add unlimited data. I keep getting an error saying it's "Temporarily unavailable" (https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000). 

Responses

Again

Expert

 • 

26.1K Messages

7 m ago

@planquestion 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Official Employee

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2.6K Messages

6 m ago

Hi there, planquestion. Good evening! We appreciate you posting here for support and we apologize for the inconvenience. As a workaround for now, we would be happy to assist you with adding unlimited data to your account right here. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there. Thanks! 🙂

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