annekendo's profile

New Poster

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4 Messages

Mon, Dec 28, 2020 11:00 AM

Unable to Add Unlimited Data Option

I am attempting to add the option for unlimited data to my Internet plan ($30 with my own equipment) and I'm being redirected to a site stating that it is "Temporarily Unavailable." I've seen multiple threads with other users having the same exact issue. Can I be put in contact with someone that can add this to my account. Thank You

Responses

New Poster

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2 Messages

4 m ago

I too am having that problem, and would like to get assistance adding the unlimited plan to my equipment.

New Poster

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4 Messages

4 m ago

After calling and waiting over an hour on hold, I was able to quickly have this option added but we really should be able to do this online!

ComcastChe

Official Employee

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6.1K Messages

4 m ago

Hi @lpmiller01! Thank you for using the Xfinity Forum to let us know you're also having issues when attempting to add Unlimited Data to your account online. I'd be happy to help you if you\re still in need of assistance. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

4 m ago

Thanks, I was able to take care of it with a phone call. Unlike the other person, I was on hold for like 5 seconds and had the absolute best customer service experience by a lady named Alexa. So I'm good.

Official Employee

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2.5K Messages

4 m ago

We are so happy to hear that, lpmiller01. Thank you for letting us know!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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