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yatrik
1st Topic
1st Reply

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2 Messages

Friday, August 13th, 2021 7:10 PM

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Unable to add payment method

I'm trying to add a bank account/ debit card but it says "You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

Please help me with this. 

Question

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Updated 

3 years ago

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EG

Expert

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110K Messages

4 years ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

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CCTambrey

Gold Problem Solver

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3.4K Messages

4 years ago

Hello, @yatrik. Thanks for reaching out to us here on the Xfinity Forums for support with this issue.

That error message should clear in about 24-48 hours, and then you will be able to attempt to add a new payment method again. 

 

If you are still having trouble adding another payment method at that time, you will need to reach out to our phone representatives at 1-800-XFINITY. When it comes to these types of concerns, our phone reps are the best source to securely update your billing information.

1

user_10abd0

Visitor

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7 Messages

@XfinityTambrey this is inaccurate. I’ve had this issue now for 72 hours.. phone representatives don’t know how to fix this. Please advise on what to do.. 

4 years ago

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user_10abd0

Visitor

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7 Messages

4 years ago

Did this ever get solved? Having the same issue

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yatrik

Visitor

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2 Messages

4 years ago

I went to Xfinity store and they helped me with with the Issue

1

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XfinityMary

Official Employee

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271 Messages

That is great to hear! I am glad the store expert was able to help get your payment concern addressed and resolved. I know how important it is to get that properly set up! Please do not hesitate to create a new post if you run into any other needs, or have questions in the future. Take care! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_b98245

Visitor

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2 Messages

3 years ago

Same issue.  Has been over a week since I last tried.  Phone reps have no solution.

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XfinityPeterH

Official Employee

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1.8K Messages

Thank you for reaching out to us @user_b98245. Having issues when trying to add a payment method would be frustrating. Are you trying to add a new payment method or one that was used in the past on the account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_3291b7

Visitor

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1 Message

I am having the same issue. I've been an xfinity customer for >5 years and am attempting to simply add a new bank account as a payment method. After submitting my account & routing number, which I verified were accurate, Xfinity was "unable to add new payment method." I checked and reentered twice, and am now locked out for too many attempts. I have had 2 different Xfinity employees on the phone (after >3 hour wait times!!) try to help and none were able. I even tried using IVR, Xfnity's automated system, where I entered the routing/account #s and the automated operator gave the same message of being unable to add payment method. I have successfully switched all of my other utilities, credit cards, etc. to this new bank account without a glitch. Talk about a headache. To have to drive to a brick and mortar store to resolve this is just so ridiculous for 2022! 

3 years ago

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CCAnna

Problem Solver

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874 Messages

Oh no @user_3291b7, I sure am sorry to hear you have had this experience. I can't imagine the headache you must be feeling.

 

To help prevent potentially fraudulent payment behavior, we’ve placed limits on the number of payment attempts a customer can make without logging into My Account. These limits vary by self-service payment channel and may result in error codes. 

 

Are you logging completely into the My Account App with your username and password before attempting to change the payment information? I am sure working together we will get to the bottom of this.   

I no longer work for Comcast.

3 years ago

0

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