Skip to main content
user_4cxteu
1st Topic

Visitor

 • 

5 Messages

Saturday, February 7th, 2026 7:07 PM

Unable to active/subscribe Peacock premium

Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. 

When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer".

But from the membership page, I can see that the "Peacock premium" offer was redeemed and active.

I also try to see if it's in my subscription page. But there is nothing (Didn't see stream store/ subscription hub as well). And the page of add/manage subscription shows "sorry, please contact us"

I have talked with online agent for hours and tried different steps. I also  tried  cleaning cookies, using private window and different browsers.  None of them work. 

Please help!

Question

 • 

Updated 

5 hours ago

8

3

0

Oldest First
Selected Oldest First
XfinityDena

Official Employee

 • 

4K Messages

1 day ago

Thank you for reaching out @user_4cxteu Just to confirm you did the steps via https://www.xfinity.com/support/articles/peacock-premium-offers and you are not able to activate your services? 

1

0

user_4cxteu

Visitor

 • 

5 Messages

Yes. I have followed all the steps. At "Choose Get This Reward and follow the steps provided." I got problem. After choosing the reward, the page shows the steps I need to follow. But clicking the given peacock active link only returned "We 're sorry, your account isn't eligible for this Peacock offer".

Like

Reply

1 day ago

0

XfinityJon

Official Employee

 • 

1K Messages

1 day ago

Thank you for that information. Can you please try the following, and let us know if this helps, or if you need further assistance. 

 

  1. The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.

 - Go to the Xfinity Assistant (https://www.xfinity.com/chat/).

- Look for a banner at the top that says "Your Peacock subscription is ready for activation."

- If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.

 

  1. Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.

- Log into the Xfinity Membership portal (https://www.xfinity.com/membership).

- Scroll to the very bottom to "My Activity" or "Redeemed Rewards."

- If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.

 

  1. Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.

- Sign out of Peacock entirely on all devices.

- Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

 

Let me know if any of the above helps! If not, we'll look into submitting that ticket for you.

5

0

user_4cxteu

Visitor

 • 

5 Messages

@XfinityJon​  Hi, I have tried all the steps. But they didn't work.

1, I couldn't find the "Your Peacock subscription is ready for activation." banner. So I typed "activate peacock" into the chat box. The Virtual Assistant returns  the following"

     To activate Peacock Premium through an Xfinity promotional offer, follow these steps:

  1. Go to xfinity.com/yoursubscriptions and log in with your primary Xfinity ID and password.
  2. If Peacock isn't listed, visit xfinity.com/activate-peacock.
  3. Click Activate next to Peacock Premium.
  4. Enter your email for the Peacock account and click Continue.
  5. Create a password and provide account details, then click Activate. If you have an existing account, sign in with your credentials.
  6. Click Start Watching Peacock to enjoy the content.

"

     I followed the steps, but there was no Peacock in "xfinity.com/yoursubscriptions " page.

     And when I clicked "xfinity.com/activate-peacock", it showed "We 're sorry, your account isn't eligible for this Peacock offer".

2.  I checked the membership benefit page, at the bottom I can see two peacock redeemed active benefits. 

  When I clicked it. It shows I need to activate  it.

 And as I clicked the activate link, it again shows

3. I signed out Peacock on all devices and have checked that I'm the only Xfinity ID at this address. 

Please offer some more help! This is really frustrating. 

Like

Reply

20 hours ago

0

XfinityJon

Official Employee

 • 

1K Messages

Have you attempted to activate it with the same email address you have used before? Or a new one? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 hours ago

0

user_4cxteu

Visitor

 • 

5 Messages

When I clicked the link, there is no place to input email address. I don't know how to apply email address  in this process. Could you please explain a little bit more?

Like

Reply

18 hours ago

0

XfinitySeth

Official Employee

 • 

820 Messages

Apologies for any confusion. Since you're not seeing a field to enter your email, we may need to get a ticket elevated to our backend teams so they can investigate things further and get you access to your Peacock benefit. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Like

Reply

18 hours ago

0

user_4cxteu

Visitor

 • 

5 Messages

Okay. I have sent the direct message with the information included. 

Like

Reply

18 hours ago

0

XfinityBillie

Official Employee

 • 

3.9K Messages

5 hours ago

@user_4cxteu Thank you again for taking the time to work with us via DM. We truly appreciate all your help with troubleshooting and are thrilled that we were able to help you with getting your Peacock offer activated. Have a fantastic day!

0

0

forum icon

New to the Community?

Start Here