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user_4cxteu
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Saturday, February 7th, 2026 7:07 PM

Unable to active/subscribe Peacock premium

Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. 

When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer".

But from the membership page, I can see that the "Peacock premium" offer was redeemed and active.

I also try to see if it's in my subscription page. But there is nothing (Didn't see stream store/ subscription hub as well). And the page of add/manage subscription shows "sorry, please contact us"

I have talked with online agent for hours and tried different steps. I also  tried  cleaning cookies, using private window and different browsers.  None of them work. 

Please help!

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9 hours ago

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XfinityDena

Official Employee

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4K Messages

18 hours ago

Thank you for reaching out @user_4cxteu Just to confirm you did the steps via https://www.xfinity.com/support/articles/peacock-premium-offers and you are not able to activate your services? 

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user_4cxteu

Visitor

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Yes. I have followed all the steps. At "Choose Get This Reward and follow the steps provided." I got problem. After choosing the reward, the page shows the steps I need to follow. But clicking the given peacock active link only returned "We 're sorry, your account isn't eligible for this Peacock offer".

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17 hours ago

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XfinityJon

Official Employee

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1K Messages

17 hours ago

Thank you for that information. Can you please try the following, and let us know if this helps, or if you need further assistance. 

 

  1. The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.

 - Go to the Xfinity Assistant (https://www.xfinity.com/chat/).

- Look for a banner at the top that says "Your Peacock subscription is ready for activation."

- If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.

 

  1. Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.

- Log into the Xfinity Membership portal (https://www.xfinity.com/membership).

- Scroll to the very bottom to "My Activity" or "Redeemed Rewards."

- If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.

 

  1. Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.

- Sign out of Peacock entirely on all devices.

- Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

 

Let me know if any of the above helps! If not, we'll look into submitting that ticket for you.

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