Unable to active/subscribe Peacock premium

Thank you for reaching out @user_4cxteu Just to confirm you did the steps via https://www.xfinity.com/support/articles/peacock-premium-offers and you are not able to activate your services? 

Thank you for that information. Can you please try the following, and let us know if this helps, or if you need further assistance. 

1. The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.

 - Go to the Xfinity Assistant (https://www.xfinity.com/chat/).

- Look for a banner at the top that says "Your Peacock subscription is ready for activation."

- If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.

2. Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.

- Log into the Xfinity Membership portal (https://www.xfinity.com/membership).

- Scroll to the very bottom to "My Activity" or "Redeemed Rewards."

- If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.

3. Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.

- Sign out of Peacock entirely on all devices.

- Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

Let me know if any of the above helps! If not, we'll look into submitting that ticket for you.