Visitor
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1 Message
Unable to Activate Peacock
I am unable to activate Peacock Premium. The Xfinity portal says activation is required, but Peacock states "your Xfinity account is already linked to another Peacock account." I have checked all possible email addresses and I'm unable to find any account which is linked or showing premium. This error occured after unlinking an account and attempting activation again. I waited a few days to see if there was a system delay and tried again through Xfinity Stream Subscriptions, but it's still not allowing me to Activate it even though it shows up as "Activation Required" on Xfinity.
XfinityChelseaB
Official Employee
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2.7K Messages
49 minutes ago
Hello @user_bud1kv, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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