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user_4tytup
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Thursday, October 16th, 2025

unable to activate peacock

When I go to https://www.xfinity.com/yoursubscriptions or https://customer.xfinity.com/activate-peacock, I do not see peacock as an option to activate.  I have call multiple times for support but to no available.  I'm trying this hoping I can get a fix.

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9 hours ago

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XfinityAmandaB

Official Employee

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2.7K Messages

10 hours ago

 

user_4tytup Thank you so much for reaching out for help with setting up a Peacock subscription. Have you, by chance, recently moved? If so, when you access your Xfinity profile, do you see the old address for your account, and if so, is it currently set as the default account? 

 

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user_4tytup

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Yes, I did recently move.  And I remove the old account from my profile already.  So the default address is my current address i'm living in now.

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10 hours ago

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XfinityAmandaB

Official Employee

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2.7K Messages

Thank you for checking that. Are you using your Xfinity ID or your email address/phone number to log in when going through the activation options? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 hours ago

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