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thrntnja
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Thursday, July 30th, 2026 2:37 PM

Unable to activate Peacock Premium

I have received multiple emails telling me I am able to active Peacock Premium as a perk for being a Platinum member. However, this seems to be completely impossible to do. It doesn't show up as a possible offer to redeem on my perks page. If I go to the activate peacock link, it tells me I am not eligible for this offer, despite it clearly stating elsewhere that Platinum should be able to receive it. The chat bot is completely worthless as they have just taken me in a circle telling me how Peacock is available to everyone and offer no troubleshooting help for this issue. 

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3 hours ago

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XfinityAdrienne

Official Employee

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2.1K Messages

3 hours ago

Good Morning, @thrntnja! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize about the experience with attempting to activate the Peacock Premium with your membership reward. I would be more than happy to dive into the account and troubleshoot with you further. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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