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tkallev
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7 Messages

Monday, July 27th, 2026 7:10 PM

Unable to activate Peacock Premium

I received an email telling me I qualify for a Premium Peacock subscription.  I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer.

I got limited Peacock acccess when I added a Flex streaming box and that still works in its limited capacity.

Must I delete my current Peacock account somehow (I haven't looked for instructions for that yet).

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2 hours ago

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XfinityLinda

Official Employee

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2.6K Messages

3 hours ago

Thanks for meeting us here in our community, @tkallev, about the trouble activating your Peacock subscription. We're happy to help.

 

To activate your streaming subscriptions, follow these steps:

  1. Check your email for activation instructions or visit xfinity.com/yoursubscriptions and log in with your Xfinity ID and password.
  2. Click **Activate** next to the desired subscription service.
  3. For Netflix, enter your email and create a password if new, or log in if you already have an account.
  4. For Peacock, log in or create an account after clicking **Activate** next to Peacock Premium.

Follow similar steps for other services included in your StreamSaver™ offer.

 

It sounds like you've already attempted activation. Are you signing in with the Primary Xfinity ID? Otherwise, you may not see the option under manage services to select Peacock for activatation.

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EG

Expert

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119.6K Messages

2 hours ago

Concern moved here to the Customer Service help section.

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