Visitor
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1 Message
Unable to activate Peacock Premium Plus.
I am unable to activate Peacock Premium Plus. When I click the link to activate, a pop up window appears with the three "loading" dots on the bottom. After a few seconds the dots disappear and I get the following message:
"Something unexpected happened
Please close this pop up and try again. If the problem persists, try again later. I pasted the message below."
I've tried activating from xfinity.com/yoursubscriptions and https://customer.xfinity.com/activate-peacock and get the same message on both sites. I also get the same error when using my mobile phone, both on home wifi and mobile data. I've tried clearing cache, cookies, and history and nothing works. Any help would be appreciated.
XfinityJon
Official Employee
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1.2K Messages
1 day ago
Good afternoon teddanger85. We would be happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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