1 Message
Unable to activate modem after transferring service
I’m unable to activate my modem after transferring my Xfinity internet. I attempted to activate the service but instead I get an error saying “Sorry we are having some trouble” and asks me to connect it agents who keep trying to upcharge my plan instead of keeping my original plan. Even better, it also says that I no longer have a Xfinity service even though it says my transfer has gone through and that I can see my address is at my current location, meaning the new account that was created exists at the location. It then asks me to put money in to try to get a service or plan activated but then tells me that it can’t process my transaction.
EG
Expert
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111.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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1.8K Messages
1 year ago
Hi, @user_0sczmt we did receive your direct message, and we can help. Since there's a lot to review within a transfer order please reply to our DM with your name, the address you're moving to, and the address you had service at. I promise we will get you all the information you need so you can get service working at your new place! Thanks for moving your service with Xfinity!
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