Unable to Access Rewards Account

Hi guys,

I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help.

Thanks.

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XfinityJohnG

Official Employee

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2.6K Messages

12 hours ago

Thank you for reaching out to our team here. I will be happy to look further into any issue with the Diamond membership status from here. Are you attempting to check on those available rewards at the https://www.xfinity.com/membership site?

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user_rc0hkj

Visitor

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4 Messages

Yes, I am trying to access rewards via https://www.xfinity.com/membership.

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11 hours ago

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XfinityJohnG

Official Employee

•

2.6K Messages

Thank you for the verification. Are you getting any type of error message signing in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 hours ago

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user_rc0hkj

Visitor

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4 Messages

No issues logging.

I can see this message once logged in

Good to see you again, <MyName>

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10 hours ago

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XfinityJohnG

Official Employee

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2.6K Messages

Thank you for sharing that. I would like to take a further look into that issue from our end for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

10 hours ago

0

Customer Service

user_rc0hkj

Unable to Access Rewards Account

XfinityJohnG

user_rc0hkj

XfinityJohnG

user_rc0hkj

Good to see you again, <MyName>

XfinityJohnG

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