Contributor
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77 Messages
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
Contributor
•
77 Messages
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
XfinityAlyssaA
Official Employee
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2.5K Messages
16 hours ago
Good afternoon @alex179, and thank you for reaching out to us on our Community Forums regarding the issues you’re experiencing with accessing your redeemed rewards—we appreciate you letting us know.
To confirm, are you currently accessing your rewards through the Xfinity app or the online web portal? Additionally, have you tried clearing your browser’s cache and cookies to see if that resolves the issue?
Please let us know and we'll be happy to continue troubleshooting.
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