Ccoliano's profile

Visitor

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3 Messages

Wednesday, October 22nd, 2025

Unable to access Peacock Premium redeemed from Xfinity Rewards

More than a year ago, I claimed free Peacock Premium for being a Diamond rewards member & now I'm getting an "upgrade to watch" message in Peacock this week.  Can someone please help me with this issue?

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Official Employee

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2.5K Messages

24 hours ago

Greetings, @Ccoliano! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock account, but you have definitely come to the right place for assistance.

 

Was everything working as normal until this week? Are you seeing the same upgrade message on multiple devices, or is there just one device you normally use to access Peacock content?

Visitor

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3 Messages

Hi JamesC - Yes, all was good until Monday.  Yes, seeing the same issues across all our devices accessing Peacock.

Official Employee

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2.5K Messages

Thank you for clarifying, @Ccoliano! We will get to the bottom of this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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Visitor

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3 Messages

will do, thanks James!

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