Visitor
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1 Message
Unable to Access My Georgia Xfinity Account – Need to Update Payment Method
Hello Xfinity Support,
[Edited: "Personal Information"]
I currently have two Xfinity Internet service accounts at the following addresses:
[Edited: "Personal Information"]
I am trying to sign in to my Georgia Xfinity account to update my payment information, but I am unable to access that account.
I need assistance locating my Georgia account, restoring my online access, and updating my payment method without affecting my Illinois account.
Please let me know how I can verify my identity securely and resolve this issue.
Thank you for your assistance.
Best regards,
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XfinityGabriel
Official Employee
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3.6K Messages
7 hours ago
Hi! Thanks for reaching out. We’d be happy to help point you in the right direction with accessing your Georgia account and updating the payment method without impacting your Illinois account. First, for your security, please do not post your name, address, account number, phone number, or other personal information publicly. We definitely want to keep your account information protected. Once you’re able to access the correct Georgia account, you can review the steps for managing your saved payment methods here: Manage your saved Xfinity payment methods. Since you’re currently unable to access the Georgia account, let’s focus on getting you pointed in the right direction for account access first. Are you needing help with locating your XFINITY ID log in or password?
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